Our frameworks include ISO/IEC 20000-1, the international standard for establishing, implementing, maintaining and continually improving a service management system (SMS). It helps organizations plan, deliver and improve IT and technology enabled services that reliably meet business and customer requirements.
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ISO/IEC 20000-1 defines the requirements for a service management system covering service design, transition, delivery and improvement. It aligns closelywith widely used IT service management practices such as ITIL and gives service providers an independently verified way to show customers that theirservices are well governed, measured and continually improved. The standard is especially valuable for managed service providers, cloud providers andinternal IT organizations.
An ISO/IEC 20000-1 readiness assessment evaluates your service management practices against the requirements of the standard. We review areas such asservice level management, incident and change management, capacity planning and supplier management to identify gaps before your formal audit. Youreceive a practical roadmap that positions your team for a successful certification.
Our ISO/IEC 20000-1 certification assessment determines whether your service management system meets the requirements of the standard. Oncesuccessfully completed, your organization receives an ISO/IEC 20000-1 certificate valid for three years, maintained through annual surveillance audits thatverify ongoing conformance and improvement.
Organizations can transfer their ISO/IEC 20000-1 certification to Emagine Compliance from another certification body at any point in the certification lifecycle.We perform an assessment to confirm continued compliance and then reissue your certificate under our authority with minimal disruption to your operations.
ⓒ Emagine Compliance
Emagine Compliance and Emagine IT are two separate legal entities with independent liability structures. Emagine Compliance and Emagine IT maintain distinct operations in accordance with applicable professional standards and our impartiality practices. Neither entity is liable for the services provided by the other entity. Our use of the terms "our company" and "we" and "us" and terms of similar import in relation to Emagine Compliance refer exclusively to Emagine Compliance and not to Emagine IT. Emagine Compliance markets its services independently and does not represent itself as providing the services of or to Emagine IT.
ⓒ Emagine Compliance
Emagine Compliance and Emagine IT are two separate legal entities with independent liability structures. Emagine Compliance and Emagine IT maintain distinct operations in accordance with applicable professional standards and our impartiality practices. Neither entity is liable for the services provided by the other entity. Our use of the terms "our company" and "we" and "us" and terms of similar import in relation to Emagine Compliance refer exclusively to Emagine Compliance and not to Emagine IT. Emagine Compliance markets its services independently and does not represent itself as providing the services of or to Emagine IT.
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