Simplify surveillance start to finish
Surveillance
Initial certification remains valid for three years, with mandatory surveillance activities throughout this period. The first surveillance audit occurs within 12 months of Stage 2 certification, with additional reviews scheduled based on:
- Service complexity
- Scope modifications
- Operational incidents
- Infrastructure changes
- Personnel updates
- Surveillance Activitie
Our ongoing monitoring ensures continued effectiveness through:
- On-site Assessments
- Verify management system compliance
- Evaluate control effectiveness
- Review operational changes
- Additional Monitoring
- Client documentation review
- Performance evaluation
- Marketing material assessment
- Records examination
Comprehensive Review Areas Each surveillance audit examines:
- Internal audit effectiveness
- Management review processes
- Previous nonconformity resolution
- Complaint handling procedures
- System performance metrics
- Continuous improvement initiatives
- Operational controls
- Certification mark usage
Results Management Emagine provides detailed surveillance reports to clients and certification decision makers. If we identify issues that could affect certification status:
- Independent audit team review
- Certification maintenance evaluation
- Compliance verification against applicable standards (ISO 27001, 20000-1, 9001, or 22301)
This structured approach ensures sustained compliance and system effectiveness throughout the certification period.
ⓒ Emagine Compliance
Emagine Compliance and Emagine IT are two separate legal entities with independent liability structures. Emagine Compliance and Emagine IT maintain distinct operations in accordance with applicable professional standards and our impartiality practices. Neither entity is liable for the services provided by the other entity. Our use of the terms "our company" and "we" and "us" and terms of similar import in relation to Emagine Compliance refer exclusively to Emagine Compliance and not to Emagine IT. Emagine Compliance markets its services independently and does not represent itself as providing the services of or to Emagine IT.